Payment Terms

Clara Plaza Shop (claraplaza.com) ABN  19 099 340 708 accepts Paypal, MasterCard, Visa, American Express. We utilize the internationally recognized Secure Server certificate (SSL) technology to ensure customers' security.

Payment

Payment terms in respect of each order are strictly Cash Before Delivery (CBD). ClaraPlaza.com shall issue the Customer with an invoice upon delivery of the goods.

The Customer is obliged to complete the transaction, i.e. pay for the goods, within 9 days (14 days for eBay order) from, and inclusive of, the date of receipt of the email notification issued following the end of sale. At the end of the 9 days (14 days for eBay order), the Customer will be considered as a non-paying buyer where the case will be reported to eBay and negative feedback will be left.

Prices and Taxes

All prices are in Australian dollars and are exclusive of GST unless otherwise stated. ClaraPlaza.com reserves the right to make adjustments to information or pricing with or without notice due to typographical errors, market fluctuations, manufacturers price changes etc that may occur at any time.

Warranty

Clara Plaza Shop warrants that the new product(s) the Customer purchased is free from manufacturing defects in material and workmanship when despatched from Clara Plaza Shop ’s warehouse for the period specified in accordance with the warranty type shown in the listing on eBay/claraplaza.com.

The invoice is the proof of purchase and the warranty period commences as of the date on the invoice. This warranty extends only to the original purchaser and is non-transferable except with the express prior consent of Clara Plaza Shop in writing. No warranty claim will be accepted without a proof of purchase.

The items with manufacturer warranty usually are required high-level technical support. As a first step, we suggest the customer contact the manufacturer for assistance. Clara Plaza Shop staffs will provide the manufacturer’s details and warranty policies to the Customer or help to arrange manufacturer warranty service.

For Dead on Arrival (D.O.A.) products that come with Clara Plaza Shop repair/ replacement warranty, the Customer must notify Clara Plaza Shop within a reasonable period after receiving the goods; A new replacement or refund will be given in place of the D.O.A. item.

For all Clara Plaza Shop's repair/replacement warranty, a Return Authorization (R.A.) number must be obtained from us in the event that goods are to be returned for warranty. Before initiating a warranty service, we suggest the customer prepare the product name or model number in order to reduce the process time; Customer will be required to provide proof of purchase.

We will require the Customer to show the R.A. number prominently on the outside of the package to reduce the warranty process time.

Clara Plaza Shop will provide repair, replacement or refund for a defective product. During the warranty period Clara Plaza Shop will provide refund, or at no additional charge and subject to the terms herein, repair, or at its option replace, any of the goods which in its opinion are defective because of faulty materials or workmanship with new or serviceable parts that are equivalent to new parts in performance. Where the same item is unavailable Clara Plaza Shop reserves the right to substitute with a similar item. All replaced or exchanged parts which are removed under this warranty will become the property of Clara Plaza Shop.

Customer will be provided with Post Office Reply Paid Service details for the case of D.O.A., Major Faulty and wrong despatch. It is at Clara Plaza Shop’s sole discretion to select a postage method.

All items must be returned to Clara Plaza Shop within 10 days from the release of the R.A. number.

This warranty or a claim made under it may be refused if the defect claimed has arisen for reasons other than faulty or defective parts or workmanship. Circumstances in which a warranty claim may be invalidated include, but are not limited to, the following:

  1. The product is damaged by accident; misuse or abuse, including failure to properly maintain or service; normal wear and tear; incomplete or improper installation; incorrect, improper or inappropriate operation; insect or vermin infestation;
  2. The product is modified without Clara Plaza Shop’s written authorization;
  3. The product’s serial number or warranty seal has been removed or defaced;
  4. The product was serviced or repaired by non-Clara Plaza Shop technicians;

Compatibility and change of mind are not included in this warranty; no refund will be given for non-compatible products (except otherwise stated in the listing as compatible) or where the Customer changes their mind.

Delivery

Unless the contract specifies the means by which goods are to be transported, Clara Plaza Shop will choose the means of transport, the cost of which will be included in postage and handling charges. Unless otherwise agreed by Clara Plaza Shop and the Customer in writing, delivery of the goods will be made to the Customer’s nominated address.

All Australian orders should include a daytime delivery address and contact details. Large orders and bulky items are unable to be delivered to Post Office (PO) Box numbers.

International orders are traceable to the point where they have left Australia. The deliveries of these orders are subsequently reliant on overseas postal services. Clara Plaza Shop will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services.

All international orders the order may be subject to local Customs duties and/or local taxes in the country of destination. It is the Customer’s responsibility to check with their local authority to ascertain applicable rates. Any additional charge must be borne solely by the Customer.

Delivery period is specified on the auction page. All quoted delivery or consignment dates are estimates only. Clara Plaza Shop is not obliged to meet such dates and will not be liable to the Customer by reason of delays caused by any reason whatsoever.

If the Customer fails or refuses to take delivery of the goods, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Clara Plaza Shop as a result thereof, including all storage and handling costs and Clara Plaza Shop, at its discretion, may charge a restocking fee. Goods will be resent at the Customer’s own cost.

If the Customer requests Clara Plaza Shop to postpone delivery of the goods beyond the delivery date specified in the quote and/or the invoice, Clara Plaza Shop may agree to do so and charge the Customer an additional fee for direct costs of postponement and storage.

Clara Plaza Shop is deemed to have delivered the goods when the goods are actually delivered to the delivery point nominated by the Customer, or where delivery to the delivery point is not made to reasons which are the responsibility of the Customer (e.g. where courier left delivery card at the Customer’s mailbox), the date when delivery would have been affected.

Any claim for shortage in supply or damage to the goods ordered must be notified to Clara Plaza Shop within a reasonable period of receiving the goods.

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